Refund policy

Online and In-Store Return Policy

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Easy Returns:

https://shopromantiques.com/a/service?

  • Online purchases: Request a return within 14 days of delivery for a refund of the purchase price, minus the $8.00 return-shipping fee.
  • In-store purchases: Purchases made at our physical boutique may be returned for a refund within 3 days of purchase or for store credit within 10 days of purchase.
  • Holiday gifts: Holiday gifts must be received by Jan. 10, 2027.
  • $8.00 flat rate return shipping fee 
  • No restocking fee
  • Sale Items are not refundable

Refunds/Store Credit

For online purchases, request a return within 14 days of delivery. Eligible items must be unworn, unused, and have their original tags attached. Panties are eligible for return if unworn, unused, and their original tags are attached. Approved online returns are refunded for the purchase price, minus the $8.00 return-shipping fee. For gift returns, please see below.

To initiate an online return or exchange, click this link:https://shopromantiques.com/a/service?

Refunds (if applicable) or Store Gift Card

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment minus the return shipping label cost of $8.00 within 3 days of receipt of the return.

The standard online return-request window is 14 days from delivery. The in-store refund and store-credit windows apply only to purchases made at our physical boutique.

Sale items
Only regular priced items may be refunded, sale items cannot be refunded and are a final sale.

Exchanges (if applicable)
We replace items if they are defective or damaged. Click here: https://shopromantiques.com/a/service?

Gifts and Holiday Gifts
If the item was a gift when purchased and shipped directly to you, you’ll receive a GIFT CARD for the value of your return. Once the returned item is received, a gift card will be issued. Please use this link https://shopromantiques.com/a/service? or email susan@shopromantiques for assistance.

Holiday Gifts are accepted for EXCHANGE OR STORE GIFT CARD and have an extended period of time for returns. All exchanges must be made by January 10th, 2027 in order to be eligible. Thank you for your timely returns!

Shipping

TO START A RETURN OR EXCHANGE CLICK HERE:https://shopromantiques.com/a/service?

Shipping costs (if any) are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

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